Privacy Policy

Last updated: 28 July 2026

This Privacy Policy explains how Openchoice collects, uses, discloses, and safeguards personal information in connection with our furniture products and related services in Australia. We handle information in a manner consistent with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information we collect. We may collect identifiers (such as name, email address, phone number), order and delivery details, payment references, communications with our team, and usage data related to our website. Certain information is provided directly by you when making enquiries, subscribing to updates, or completing purchases. We may also receive technical data such as device type, browser, approximate location, and pages visited to understand interest in our ranges and improve the customer experience.

How we use information. We use personal information to respond to enquiries, process and deliver orders, provide support, personalise content, administer promotions with your consent, and perform analytics to enhance product selection and site usability. We may use contact details to share updates about new ranges or service changes where permitted. You can opt out of marketing communications at any time by using the controls provided in messages or by contacting us.

Sharing and disclosures. We may share information with service providers who help operate our business, such as logistics partners, payment processors, IT and analytics providers, and customer support tools. These parties are engaged under appropriate safeguards and use information only for agreed purposes. If required by law or to protect our rights, safety, or property, we may disclose information to regulators, courts, or competent authorities.

International transfers. Some service providers may operate outside Australia. Where information is transferred internationally, we take reasonable steps to ensure appropriate protections are in place, such as contractual obligations aligned with the APPs.

Data retention. We retain personal information for as long as reasonably necessary to meet the purposes described above and to comply with legal, tax, and accounting requirements. When information is *** longer needed, we take steps to de-identify or securely delete it.

Security. We apply administrative, technical, and physical safeguards designed to protect personal information against unauthorised access, alteration, disclosure, or misuse. While *** method of transmission or storage is entirely risk-free, we review our controls regularly and encourage customers to use strong passwords and secure networks.

Your choices. You may request access to personal information we hold about you and ask that it be corrected if inaccurate. You may also opt out of direct marketing. Depending on your browser or device settings, you can manage cookies and similar technologies. Certain preferences may affect features available on our website.

Cookies and analytics. Our site uses cookies to remember preferences, measure traffic, and understand content performance. You can manage your cookie preferences via your browser. For more detail on how we use cookies and your options, please review this policy together with notices presented on our site.

Third-party links. Our website may contain links to pages that offer additional information about our products or policies. These pages are operated by us. When following a link, please review any notices available on that page for more context.

Contact us. If you have questions or wish to exercise your privacy rights, please contact Openchoice at Openchoice@outlook.com or call + (61) 47 328-59-01. Our postal address is 3/21 Grey Street, South Brisbane, QLD 4101.

Changes to this policy. We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The revised version will be posted on this page with an updated date. We encourage you to check this page for the latest information about our privacy approach.

Complaints. If you wish to make a privacy complaint, contact us using the details above. We will review your concerns and aim to respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further guidance.