Legal & Consumer Information — Openchoice
Important legal information for customers in Australia. This page explains your rights under the Australian Consumer Law, our terms of sale, returns and warranty arrangements, shipping, and how to make a complaint.
- Registered ABN: 12 345 678 901
- Trading as: Openchoice
- Contact for legal enquiries:Openchoice@outlook.com
Your rights under Australian Consumer Law (ACL)
Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a repair, replacement or refund where a product has a major failure, and to compensation for reasonably foreseeable loss or damage. For more information see the Australian Competition & Consumer Commission (ACCC).
Returns, Refunds & Faulty Goods
We assess returns and faults on a case-by-case basis consistent with the ACL. If your product has a major failure you may choose to return it for a refund or replacement. For minor faults we will offer a repair.
- Return timeframe for change-of-mind: 14 days where applicable (see product page).
- Fault reporting: notify us promptly with photos and order details.
- Return postage: returns due to change-of-mind are at customer expense unless otherwise stated.
Warranty & Product Care
Many of our items include manufacturer warranties. Warranty duration and coverage vary by product and are stated on product pages or included documentation. Warranties do not cover damage from misuse, normal wear & tear, or failure to follow care instructions.
Typical warranty examples:
- Frames & structure: 5 years (where specified)
- Upholstery or fabrics: 2 years (manufacturing defects)
- Garden furniture finishes: 1–3 years (dependent on range)
Shipping, Delivery & Title
Delivery terms vary by product and location. We ship across Australia — estimated delivery times and costs are shown at checkout. Title and risk transfer rules are described in our Terms of Sale.
| Service | Typical time | Notes |
|---|---|---|
| Metro standard | 3–10 business days | Signature may be required |
| Regional | 7–21 business days | Additional freight charges may apply |
| White-glove delivery | Varies by quote | Assembly & placement included where selected |
Dispute Resolution & Complaints
We aim to resolve complaints promptly. Please contact our customer support first at Openchoice@outlook.com or by phone +61 47 328 59 01. If unresolved, customers in Australia may contact the Australian Competition & Consumer Commission (ACCC) or their local consumer protection agency for guidance.
Intellectual Property & Use of Content
All content on openchoice.life, including images, text and design, is owned or licensed by Openchoice. You may not reproduce our content without permission. For licensing requests contact Openchoice@outlook.com.
Accessibility & Website Use
We endeavour to make our website accessible. If you have difficulty using the site due to a disability, contact us and we will assist with orders or information in an alternative format.
Updates to this Notice
We may update our legal terms and notices from time to time. The date of last update is shown below. Continued use of our site after changes indicates your acceptance of the updated terms.